Frequently Asked Questions

We are not affiliated with Apple. We are an independent repairer and will not repair any devices on ‘manufacturer warranty’ basis.

We do not use parts direct form the manufacturer, nor does any repair company who are not authorised by Apple as Apple don’t sell genuine parts to third party companies. Instead we use re-manufactured parts and replacement parts from third parties, but we ensure that all the parts we use are or the highest quality and meet our required spec.

Unlike some other repair shops, at Phone Surgery we don’t cut corners. We use only high-quality parts, and all repairs are carried out by a fully trained and experienced repair technician.

If we carry out a full diagnostic into the issue affecting your device we will charge a flat rate of £14:99. This cost covers the time invested by our experienced repair technicians, and is included in the cost of any repairs we carry out.

No. Repairs carried out by third parties will void your manufacturer’s warranty, however we do provide our own warranty for the repairs we carry out.

In order to fully complete our post-repair test to make sure everything is working we would need your device password. Keeping in line with our data protection policy we will not access any of the personal data on your device.

We do not need your contact details to carry out your repair, just your device password. We would, however, use your contact details to call you when your device is fixed and ready for pickup.

Yes. Our experienced technicians are able to work on a wide range of devices, however, we will only take on a repair task that we are confident we can successfully complete. Please get in touch with us if you cannot see your device and issue listed.

When your phone is reset you will lose all the locally stored data. However, if your data is backed up to the cloud you should be able to restore it from there.

We can fix the home button functionality on your device, but cannot offer a repair on the functionality of the touch ID.

We generally don’t offer this service as the previous repair may have caused some damage. There are however some circumstances where we would consider the repair so please feel free to enquire.

We cannot provide a warranty for repair done on a water damaged device as the water damage may have created dormant issues that are not visible at the time of testing. If we do make an exception to this we require that the customer signs a disclaimer before repairs.

No. As we cannot guarantee the quality of parts we do not purchase ourselves we will only carry out repairs using our own parts.